
How do you make social media marketing work for you?
Bear in mind, social media marketing is just one component of a social business strategy.
Often it just addresses the marketing activities such as brand management, customer engagement and support etc.
And in my work with social media and social enterprise leaders who are seeking to understand all the excitement and potential of this new business environment, we talk about these:
5 social media marketing components
- social media ~ the marketing and branding activities
- social networking ~ the internal and external collaboration activities
- social support ~ the customer support and peer to peer support activities
- social innovation ~ the new innovation processes (such as crowd-sourcing)
- social infrastructure ~ the legal, technical, governance, processes, etc that support the social business
Leaders in social business strategy tend to take a broader view than just social media. They see an entirely new operating environment for the whole enterprise ecosystem, and all the players in it.
However ~ and its ‘a biggy’ ~ my experience suggests 95% of organisations are unable to offer socially useful and interesting stuff (content) which creates meaningful value for people, communities and tomorrow’s generations.
They just don’t ‘get it’. They seem to be stuck in corporate brochure and interrupt advertising frame of mind. Read More →

The workplace as we once knew it ~ post-it notes, memos, fax machines ~ that’s all gone.
Social media marketing ~ what’s the single most important ingredient for success?









